Last updated: 10 October 2026

Our products are digital files, available the moment you pay, so they can’t be sent back. This page explains exactly when we refund, and how. It is part of our terms (section 5).

When we refund or fix the problem

  • A file is faulty, won’t download or won’t open. Tell us within 10 days of purchase and we will fix it or send it another way. If we can’t, we refund you in full.
  • The product isn’t what its page described. Tell us within 10 days of purchase and we will put it right or refund you in full.
  • You bought the same product twice by mistake. We refund the duplicate.
  • You live in the EU or UK. You have a legal 14-day right to cancel a digital purchase. That right ends once the download has started, if, when you ordered, you agreed to immediate access and acknowledged that you would lose the right to cancel.

How to ask

Email support@dollarmack.com with your order number and a line about what went wrong. If a file won’t open, tell us the device and program you used. We usually reply within two working days.

What happens next

  • Refunds are issued through Polar, our merchant of record, back to the payment method you used. Your bank or card provider may take several days to show it.
  • When an order is refunded, the download links and any included online tool (such as the Quote Builder, Sequence Tracker or Referral Tracker) stop working for that order, and the files must no longer be used.
  • If only part of an order is refunded, you keep access to the product.
  • The end of a tool’s access period (8 days, 30 days, 12 months or the Everything period) is not a fault, so on its own it is not a reason for a refund. The 10-day rules above apply to every option.
  • Your saved work in a tool is not deleted automatically. You can delete it yourself in the tool, or ask us to delete it.

What we don’t refund

Outside the cases above, we don’t offer refunds because you changed your mind or because a product’s method didn’t give you a particular result. Our products don’t promise results; see our disclaimer. If you are unhappy for another reason, write to us anyway: we read every message and will look at your case fairly.

Website Assistant subscription

If we cannot make your Website Assistant live within 14 days of your first payment, we refund that payment in full. You can cancel at any time and you will not be charged again; the month already paid is not refunded once your assistant is live, unless it did not work as described.

Your legal rights

Nothing on this page limits rights you have under the consumer protection laws where you live.